why won't my sims 4 download from origin

[stephsimmer]

I just bought sims 4 and when I try to download it from origin it comes up with an error sign. Please help

[rumbutter]

@stephsimmer   moved to the sims 4 forum what did the error message say ?

@pekesims  or @Phantomlover1717  please and thank you in advance