white screen the pc crashes

[adrian60634]

whenever i launch the sims 4 it will load and then whenever i click play, a white screen will pop op and it will stay there for 30 seconds and then it says that there is an error and my computer needs to restart. pls help

[CMeki]

@adrian60634

What exactly does the error say? 

Are you using any mods or cc in your game? Try to remove them and see if the game works better.
For example, move the mods folder from C:\Users\Username\Documents\Electronic Arts\The Sims 4 to your Desktop and start the game.

Else, please post a DxDiag:
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

[brieecheesee]

I have the same issue and it stops me from being able to play the game. I haven't played since this happened. I have so so so much CC and I'm not willing to delete it ): Please help, is there a way to get my CC back after deleting it?

[CMeki]

@brieecheesee

Try to remove them and see if the game works better.
For example, move the mods folder from C:\Users\Username\Documents\Electronic Arts\The Sims 4 to your Desktop and start the game.

If that works but you want to keep your mods, you can try some different things to sort out the ones not working:

• If your problem occurred after a certain mod haul, remove all these new mods (see if the game works), and then add back a few at a time, restarting the game in between until you see the problem occurring again. Remember that you can possible have several broken mods.
• If the problem started after the latest patch/update, always make sure to update your mods when you update your game. Check this list out for some mods that were broken in the C&D-patch! A few others have been broken after but not so many that there is a list.
  http://forums.thesims.com/en_US/discussion/928106/broken-mods-cats-and-dogs-nov-2017
• Download Sims 4 Studio and do batch-fixes for your cc.
• Search for the Mod Conflict Detector on google and run it, see if it can detect some broken/conflicting mods, remove these and try your game again. (Only detects conflicts between mods, not between mods and the game)
• Like the first "solution", but for all your mods. Remove all and put back some at a time to find broken ones (last resort if you have like 1000 mods).

Good Luck!