where do i find the serial code from a steam download

[SGUYY_11]

How did you get there

[puzzlezaddict]

@SGUYY_11  The setup in Steam has changed a bit.  Now you need to click the gear icon (in the red box below), then Manage > CD Keys.

[wired4sims]

@puzzlezaddict Hello, I've been trying to find my CD key and it doesn't appear as an option despite going to gear icon > Manage. The options I have are:

Add desktop shortcut
Browse local files
Hide this game
Uninstall

[puzzlezaddict]

@wired4sims  When did you buy the game, or do you only have an EA Play subscription for Sims 3?  I just loaded my Steam library and can still see my CD keys, but I've owned the game for three years.  More recently, there was an issue with Steam keys and EA Play which led to... I guess Steam pulling the keys?  I'm not sure what the official stance is, but it would help if you let me know when and how you got the game.

[littlegamingdoll]

Hi, I am having the same problem   I have had mine since Feb 2020 but having the same problem, it's not giving me an option for CD Key. I did not download it from a CD, but purchased and downloaded directly from Steam. I am looking to download some extras from EA and have created an EA account now but it is asking me for my game's serial number. Not sure how to get around it. Help appreciated.

[puzzlezaddict]

@littlegamingdoll  This is an unfortunate side effect of a recent change to the way Steam handles CD keys for EA products.  I don't know whether it will work, but you could try contacting Steam support and asking for the key directly.

If that doesn't help, please let me know, and I'll ask someone from EA what else can be done.  This isn't the way Sims 3 on Steam is supposed to work, so hopefully there's another approach to retrieving your product key.