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when i open the sims 4 and it loads and then gets to a black screen

by tdawgdosim
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when i open the sims 4 and it loads and then gets to a black screen

★ Novice

i open the sims (I Have Windows 8.1, 64 Bit) and it does the maxis screen, the ea screen, the sims 4 screen, and then it just is black, no home screen at all. i can see the cursor. i have uninstalled and reinstalled removed all mods tried windowed mode and fullscreen mode and nothing works. Please help?

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Accepted Solution

Re: when i open the sims 4 and it loads and then gets to a black screen

★★★★★ Expert
@tdawgdosim
Reinstalling the game have nothing to do with your current game folder in Documents. It applies to installation files in the Program Files folder.

Go to Documents/ElectronicArts - inside will be The Sims4 folder
Step 1. Rename The Sims4 folder to "The Sims4 old"
Step 2. Fix the game in Origin
Origin/Library - right click on TS4 - option "Repair game"
You have to wait until Origin will fix all packs, not only the base game.
Step 3. Turn on the game - a new game folder will be created and you will have two - one old, one new
Step 4. Check if you still have this problem in the newly created game folder.
If the problem disappeared
Step 5. Delete in the new game folder following folders:
"saves" and Tray.
Step 6. Go to "The Sims 4 old" folder and copy - your "saves " folder.
Step. 7, Paste this folder in a newly created game folder.
Step 8. Do the same with Tray folder and TrayDeleteItems file
Step 9. Check if there are newly updated version mods you are using.
Then copy and paste your mods and CC from old mods folder to the new one. First copy the scripts mods every time checking if the game is working properly. If you have a lot of CC try 50/50 method ( divide your CC into smaller batches for example 50 pieces in one subfolder and check these subfolders one by one)
Step. 10. If all is OK - delete The Sims4 old folder. Now you will have only one game folder working properly.

I don't work for EA

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Message 2 of 3 (87 Views)

All Replies

Re: when i open the sims 4 and it loads and then gets to a black screen

★★★★★ Expert
@tdawgdosim
Reinstalling the game have nothing to do with your current game folder in Documents. It applies to installation files in the Program Files folder.

Go to Documents/ElectronicArts - inside will be The Sims4 folder
Step 1. Rename The Sims4 folder to "The Sims4 old"
Step 2. Fix the game in Origin
Origin/Library - right click on TS4 - option "Repair game"
You have to wait until Origin will fix all packs, not only the base game.
Step 3. Turn on the game - a new game folder will be created and you will have two - one old, one new
Step 4. Check if you still have this problem in the newly created game folder.
If the problem disappeared
Step 5. Delete in the new game folder following folders:
"saves" and Tray.
Step 6. Go to "The Sims 4 old" folder and copy - your "saves " folder.
Step. 7, Paste this folder in a newly created game folder.
Step 8. Do the same with Tray folder and TrayDeleteItems file
Step 9. Check if there are newly updated version mods you are using.
Then copy and paste your mods and CC from old mods folder to the new one. First copy the scripts mods every time checking if the game is working properly. If you have a lot of CC try 50/50 method ( divide your CC into smaller batches for example 50 pieces in one subfolder and check these subfolders one by one)
Step. 10. If all is OK - delete The Sims4 old folder. Now you will have only one game folder working properly.

I don't work for EA
Message 2 of 3 (88 Views)

Re: when i open the sims 4 and it loads and then gets to a black screen

★ Novice
@kreatora This worked you r my savior!!!!!
Message 3 of 3 (74 Views)
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