July 2020 - last edited July 2020
Product: The Sims 4
Platform:Microsoft XBOX One
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.64.84.1020
What expansions, game packs, and stuff packs do you have installed? cats and dogs, city living, discover university, island living, seasons, parent hood, vampires, laundry day stuff, toddler stuff
Steps: How can we find the bug ourselves? I am not sure
What happens when the bug occurs? when I TRY saving my game options and restarting the game options do NOT save ive been trying for 3 days now.
What do you expect to see? The game options to save so I can play the game
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
I try changing my game options and it tells me to restart the game for the options to work, I restart the game and my game options arent saved. Ive been trying for 3 days.
Solved! Go to Solution.
July 2020
@LostEvelynGirl Please go into Documents\Electronic Arts\The Sims 4 and delete the file called options.ini. You'll need to reset all your in-game options, but hopefully the changes you want to make will stick this time.
July 2020
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
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July 2020
July 2020
Congratulations on ranking up to hero you deserve it.
July 2020 - last edited July 2020
@PoptartJuniper the options im selecting are the "allow custom content and mods" and the graphics to make my game run smoother
I checked the version number and got :1.64.4.1020 (64 bit) Im on a Windows 10 (Laptop)
July 2020
July 2020
@LostEvelynGirl Please go into Documents\Electronic Arts\The Sims 4 and delete the file called options.ini. You'll need to reset all your in-game options, but hopefully the changes you want to make will stick this time.
July 2020
@puzzlezaddict OMG IT WORKED THANK YOU SM