unable to start

[mmtplay]

Every time I try to launch The Sims 4 this pops up and I have not been able to launch the game after many tries and redownloading origin

[puzzlezaddict]

@mmtplay  I've moved your post to the Sims 4 PC tech forum.

[kreatora]

@mmtplay

Rename The Sims4 folder in Documents to The Sim4olcd and try to launch the game.
If it will not work could you post your computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the text file to your post in the “Reply” window with the “Choose File” button.

I don't work for EA