toddlers age doesn’t work

[Ferne03]

Hello, i have had this problem for a while with my sims. when a baby ages up to a toddler on sims 4 all of the social interaction option for or as the toddler are blank. this includes the products used for toddlers such as the high chair, beds and toys; they are either blank or say debug. as a result of this once my sim becomes a toddler i have to age them up again straight away as it won’t let me help their needs. i have used the repair button available on origin many times, which has never worked. i have searched many of times how to fix this issue but i have never found someone else with the same issue. hoping someone can help, in as much detail as possible please. thank you 

[FCF97]

Hello, please check out this thread and try the solutions there 

https://answers.ea.com/t5/Technical-Issues-PC/OPEN-Codes-instead-of-text-Blank-text-and-bubbles/m-p/...

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[kreatora]

@Ferne03

If this advice above will not help you:
Go to the Origin/Library - right-click on TS4 - option "repair game"

I don't work for EA

[Ferne03]

i have already tried this it does not work 

[kreatora]

@Ferne03

Try to do the factory reset as is described below.
Your saves and library will stay safe so don't worry.
Go to Documents/ElectronicArts - inside will be The Sims4 folder
Step 1. Rename The Sims4 folder to "The Sims4 old"
Step 2. Fix the game in Origin
Origin/Library - right-click on TS4 - option "Repair game"
You have to wait until Origin will fix all packs, not only the base game.
Step 3. Turn on the game - a new game folder will be created and you will have two - one old, one new
Step 4. Check if you still have this problem in the newly created game folder. Start a new game with a random sim and play for 5 minutes. Save and check if this problem disappeared in the new game
If yes
Step 5. Delete in the new game folder following folders:
"saves" and Tray.
Step 6. Go to "The Sims 4 old" folder and copy - your "saves " folder.
Step. 7, Paste this folder in a newly created game folder.
Step 8. Do the same with Tray folder and TrayDeleteItems file
Step 9. If you don't use mods - skip this step.
Check if there are newly updated version mods you are using.
Then copy and paste your mods and CC from old mods folder to the new one. First copy the scripts mods every time checking if the game is working properly. If you have a lot of CC try 50/50 method ( divide your CC into smaller batches for example 50 pieces in one subfolder and check these subfolders one by one)
Step. 10. If all is OK - delete The Sims4 old folder.