the sims 4 will not run

[sallyuk1965]

when i launch my game  via origin the sims 4 gets to main screen then when i go to my saves  it keeps asking for  hard disk . but my game was bought  via digital download from origin

[crinrict]

HI @sallyuk1965 

could you post a screenshot of the exact error you're getting ?

Are you playing on Mac or PC ? 

[Lindsey_da_Lion]

My game won't even start up.

Here is a link to the video.

After this it won't load and can't leave the sims 4. I have to shut down the computer to exit.

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Don't worry, the problem was fixed. It had to do with Custom Content.

Although that problem has been fixed there is another problem. I know it has nothing to do with Custom Content, but I still have no idea what is causing the problem. 

(Posts merged by CM)

[kreatora]

@Lindsey_da_Lion

Could you describe what is this another problem?

[Lindsey_da_Lion]

I press the play button. Then it exits out of Origin and a loading icon shows up like usual, but then it reopens Origin.

[kreatora]

@Lindsey_da_Lion

Move your mods folder to the desktop, delete localthumbcache.package file in the game folder and check if the game will start without it.
If it will work, then we will look for the guilty mod or CC which blocks the game.
If without mods the game also does not turn on then uninstall Origin by using Revo (free version)
https://www.revouninstaller.com/revo-uninstaller-free-download/
and install again
http://origin.com/download

But I'm sure that outdated mod or CC is causing it.

[Lindsey_da_Lion]

Thank you. The first method worked. Now all I need to do is go through 1,214 files.

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Update #1: Found the file. It was the first one I tried.

Update #2: Never mind.

Update #3: I found the actual file but it restarted all of my progress.

Update #4: For some reason I now have two Electronic Arts folders

(Posts merged by CM)