April 2019
when i launch my game via origin the sims 4 gets to main screen then when i go to my saves it keeps asking for hard disk . but my game was bought via digital download from origin
April 2019 - last edited April 2019
HI @sallyuk1965
could you post a screenshot of the exact error you're getting ?
Are you playing on Mac or PC ?
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
April 2019 - last edited June 2019 by EA_Lanna
My game won't even start up.
Here is a link to the video.
After this it won't load and can't leave the sims 4. I have to shut down the computer to exit.
Don't worry, the problem was fixed. It had to do with Custom Content.
Although that problem has been fixed there is another problem. I know it has nothing to do with Custom Content, but I still have no idea what is causing the problem.
(Posts merged by CM)
June 2019
June 2019 - last edited June 2019
I press the play button. Then it exits out of Origin and a loading icon shows up like usual, but then it reopens Origin.
June 2019 - last edited June 2019
@Lindsey_da_Lion
Move your mods folder to the desktop, delete localthumbcache.package file in the game folder and check if the game will start without it.
If it will work, then we will look for the guilty mod or CC which blocks the game.
If without mods the game also does not turn on then uninstall Origin by using Revo (free version)
https://www.revouninstaller.com/revo-uninstaller-free-download/
and install again
http://origin.com/download
But I'm sure that outdated mod or CC is causing it.
June 2019 - last edited June 2019 by EA_Lanna
Thank you. The first method worked. Now all I need to do is go through 1,214 files.
Update #1: Found the file. It was the first one I tried.
Update #2: Never mind.
Update #3: I found the actual file but it restarted all of my progress.
Update #4: For some reason I now have two Electronic Arts folders
(Posts merged by CM)