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the sims 4 will not launch

by Sheri2003
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the sims 4 will not launch

★★ Novice

my game will not launchl. the play button in origin is shaded and it will not let me click on it. i just got the newest stuff pack my first pet or something like that. i even did the repair option and it still wont launch. i have no mods or custom content.

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Re: the sims 4 will not launch

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@Sheri2003

The XP is okay if you don't know about Standard smile Did you try clearing the cache?

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Re: the sims 4 will not launch

★★★★ Apprentice

@Sheri2003 most of the time this happens , the game is running it the background.

there is a few ways the fix this if that is the error.

1) you can do ctrl-alt-delete and find and stop the program

 

2) signing out of origin 

 

-lilgreen

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Re: the sims 4 will not launch

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I've done all of those with no luck. I don't have the original disc to reinstall the base game. I don't know what to do. It was working fine at the beginning of the month after I got jungle adventure. Thanks for the help.
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Re: the sims 4 will not launch

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Okay, I'm new to this so I didn't know about the XP.
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Re: the sims 4 will not launch

Champion (Retired)

@Sheri2003

The XP is okay if you don't know about Standard smile Did you try clearing the cache?

Message 6 of 7 (175 Views)
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Re: the sims 4 will not launch

★★ Novice
No I will when I get home. I decided to do a reinstall before I read this post. But I will definitely try it . Thanks for the help.
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