@ghoulfication
Try these tips:
1. Fully exit out of the game and Origin. - If exiting Origin isn't working, open Task manager (Ctrl-Shift-Esc) search for a file called ts4.exe. Click on it and select end process.
2. Clear Origin Cache
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
3. Try uninstalling/reinstalling Origin.
https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/
You don't loose any Sims 4 files, as they are installed in different folders. If you are concerned about this copy the Sims 4 folder to a USB key.
4. Restart the computer and try updating Sims 4 again.
5. Try resetting the Sims 4 folder - Move or rename your current Sims 4 folder to Sims4Backup. Launch the game
and play the game. If it's not working, don't save.
However, if everything is playing okay then start putting the files back. (list of files and folders below).
- Options.ini (User game settings)
- Tray Folder (Sims/Houses/Commercial lots and rooms)
- Screenshots/Videos/Custom music
- Rest of the save games, if any.
(leave out slot_00000001.save which is the autosave. It is not used
anymore.)
- Custom content like clothing, hair, skins, and makeup
- Mods (Put these back one by one to make sure they all still work)
