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the sims 4 update wont update on origin?

by ghoulfication
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the sims 4 update wont update on origin?

★★★ Apprentice

before i noticed update available i tried to update it in past failed nothing changed i gave up until today i bought cats & dog & season expansion i wanted to play but got the message under neath the play button i tried to update yet again but no deal....

 

I can't even press play its gone inactive???

 

 

i've now doing repair mode see if i can fix it i hope it does if it does not what can this be?

 

 

anyone having that problem? 

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Re: the sims 4 update wont update on origin?

[ Edited ]
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@ghoulfication

 

I just want to check in to see if this issue has been resolved for you?  If so can you mark it as solved? Thank you!!

 

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https://answers.ea.com/t5/help/faqpage#mark-solution

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Re: the sims 4 update wont update on origin?

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@ghoulfication

 

Try these tips:

 

1. Fully exit out of the game and Origin. - If exiting Origin isn't working, open Task manager (Ctrl-Shift-Esc) search for a file called ts4.exe. Click on it and select end process.

 

2. Clear Origin Cache
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

 

3. Try uninstalling/reinstalling Origin.
https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

 

You don't loose any Sims 4 files, as they are installed in different folders. If you are concerned about this copy the Sims 4 folder to a USB key.

 

4. Restart the computer and try updating Sims 4 again.

 

5. Try resetting the Sims 4 folder - Move or rename your current Sims 4 folder to Sims4Backup. Launch the game

and play the game.  If it's not working, don't save.

 

However, if everything is playing okay then start putting the files back. (list of files and folders below).

- Options.ini (User game settings)
- Tray Folder (Sims/Houses/Commercial lots and rooms)
- Screenshots/Videos/Custom music
- Rest of the save games, if any.
(leave out slot_00000001.save which is the autosave. It is not used

anymore.)
- Custom content like clothing, hair, skins, and makeup
- Mods (Put these back one by one to make sure they all still work)

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Re: the sims 4 update wont update on origin?

★★★ Apprentice

um it updated origin launcher yesterday but still it showed that so i uninstalled the problem Ab_928Z but stilled remain then i click repair for sims 4 game it fixed it self

 

 

 

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Re: the sims 4 update wont update on origin?

[ Edited ]
★★ Pro

@ghoulfication

 

I just want to check in to see if this issue has been resolved for you?  If so can you mark it as solved? Thank you!!

 

Marking a Message as Solved
https://answers.ea.com/t5/help/faqpage#mark-solution

Message 4 of 5 (228 Views)
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Re: the sims 4 update wont update on origin?

★★★ Apprentice

hi well it fix the problem what i did that problem has not turn up again

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