the sims 4 cant find the code?

by Chlostergamer
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the sims 4 cant find the code?

★ Newbie

today i got the sims 4, through the post for bday, but when im trying to dowload it says i need to enter the product code. i have looked all over the manual which came with the 2 disks. I cant find it anywere, i have even checked my emails but still nothing. what can i do to find it and is there a specific part on the manual i have to look at to find it?  thanks for reading this, i hope you can help me

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