the sims 3 not launching/wont open

by NicholeReneex3

Original Post

the sims 3 not launching/wont open

★★★ Newbie

downloaded sims 3 using my code went to launch it and nothing happened. I just see the bar load then EA app closes and opens back up. Talked to customer service and they said their working on the problem. Has anyone had the same issue and if so did you do anything specific to get it fixed? 

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Re: the sims 3 not launching/wont open

Hero (Retired)

@NicholeReneex3   Windows 11 In the search enter control panel - Programs and Features - Turn Windows Features on or off. Make sure .Net Framework 3.5 is checked. Should be first item in the new window. The Sims 3 launcher requires .Net Framework to run. If it is not checked click the box. Click ok. Let Windows enable .Net Framework 3.5. Restart computer. Try game.

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Re: the sims 3 not launching/wont open

@NicholeReneex3  Please try manually installing DirectX 9, as described here:


And if your computer has a 12th- or 13th-gen Intel processor, you may need the workaround in the accepted solution of this thread as well:


If neither helps, please run a dxdiag and attach it to a post.


I don't work for EA. I'm just trying to help fellow players with their games.
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