the Sims 3 - Late Night and Showtime expansion doesn't appear in launcher

[TanebiHakoda]

They do appear in Origin. I downloaded the whole package. I can see it in the the Sims 3 file directory but it's not appearing in the launcher. I can't play Sims with them

[puzzlezaddict · Accepted solution]

@TanebiHakoda  Buying the packs from G2A may well be the problem here.  Unauthorized vendors like that can sell bad product keys, whether they know it or not, and EA can block those keys when it does an accounting weeks or months later.  That doesn't always happen, but it's certainly a possibility.

Just to cover your bases, you can try clearing Origin's cache and uninstalling it "the hard way," then reinstalling.

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

But if that doesn't help, it's likely that your packs are in fact blocked.  To find out for sure, you'll need to contact EA customer support and specifically ask about the status of your product keys.  It's not enough that they're on your account; find out whether they've been deactivated.  It's also a good idea to request that the packs be removed from your account so that you can buy and use them in the future if you want.

https://help.ea.com/en/contact-us/

[mate54]

@TanebiHakoda Have you tried repairing the game? Do they show up if you take out your current Sims 3 folder from Documents\Electronic Arts\ and let the fresh one generate?
Depending on where you purchased the packs, Origin might have disabled them if it detected they were purchased through an unofficial source.

[TanebiHakoda]

@mate54 Repair is just finished and i tried deleting the sims 3 file in documents and let it generate a fresh one but it didn't work. I bought said expansion packs from g2a i hope thats not the source of my problem. Btw back in time i played with them without a problem, that's why I'm kinda shocked

[puzzlezaddict · Accepted solution]

@TanebiHakoda  Buying the packs from G2A may well be the problem here.  Unauthorized vendors like that can sell bad product keys, whether they know it or not, and EA can block those keys when it does an accounting weeks or months later.  That doesn't always happen, but it's certainly a possibility.

Just to cover your bases, you can try clearing Origin's cache and uninstalling it "the hard way," then reinstalling.

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

But if that doesn't help, it's likely that your packs are in fact blocked.  To find out for sure, you'll need to contact EA customer support and specifically ask about the status of your product keys.  It's not enough that they're on your account; find out whether they've been deactivated.  It's also a good idea to request that the packs be removed from your account so that you can buy and use them in the future if you want.

https://help.ea.com/en/contact-us/