August 2014 - last edited August 2014 by apollov7
i re-installed origin to see if it would help but it didn't the cas isn't downloading it keeps saying "we've encountered a problem" no matter how many time i try to download it... how do i fix this? oh and if this helps i'm currently staying in a hotel, is it the connection?
*Post moved from Origin to The Sims 4.
It's possible that they are blocking stuff.
You can try if it works if you add origin.com as an exception to firewall and antivirus
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