March 2018 - last edited March 2018 by EA_Mai
Hi! getting an error message for sims 4. game was workng fine now it says something about the video card. here is the log i was asked to submit to EA. having trouble attaching to my case. can anyone help? thanks!
[Edited by EA_Mai: please, don't share this file in the forums, as it contains some private information]
You seem to be in the wrong place to attach that file. Have a peek over here on where you should be, and how to do it:
You are posting your MSinfo all over the place, which isn't a wise idea.
If you want we can look at you issue, but I need a DxDiag for that.
Feel free to delete any personal information like the 'machine name'. You can attach the DxDiag to your next reply in this post.
You can read about how to gather your DxDiag over here:
You could try updating your drivers:
Also you have some crashes which might get solved with this:
Some more tips and possible solutions you can find on:
your card is fine, should work with that
please try the following things
Test after each step
Please only contact me via PM when asked to do so.