sims 4

[h011ym0]

I cant access my account on sims  4.  I forgot what account information I used for origin and now I cant create a new one or anything because it says the product code has already been used.

[crinrict]

Please contact a game advisor for this

Game advisors can be found through live chat.

1. https://help.ea.com/en/contact-us/ 
2. Click on the orange NEXT button
3. Select a platform
4. Click on the orange NEXT button
5. Select a topic and describe your problem in a few words
6. Click on the orange NEXT button
7. Click Chat Now to chat with a Game Advisor
   

In Details here: How to contact a Game Advisor using the new EA Help page