sims 4 wont run on pc

[Jodieolivia]

it ran the first time and runs on my laptop but now its not running on my pc why? why am i having this problem with a bran new game that has only just been released???

[CodySimstein]

Hello,

Could you please post the 'System' and 'Display' sections of a DxDiag report of your PC, or paste the whole thing at pastebin.com.

http://help.ea.com/en/article/how-to-gather-dxdiag-information/

Thanks,

Cody