sims 4 wont open

[gslach]

i have installed sims 4 through origin and then tried to play it. it opened fine went to a screen to sign in to an account tried to sign in and it went on to say it cannot start because game data is missing or damaged, and to remove any mods downloaded or repair or reinstall in via origin. I just got this i have had the trial on my laptop which i did not uninstall before i got the game. i have already tried all these options multiple times and cannot find why it wont let me play.

[gslach · Accepted solution]

ok thank you i think i figured it out i was looking at the add ons and one said it might be needed to download if said to so i downloaded it and it worked so far.

[chinsrus101]

Hey @gslach 

You posted on the FIFA 20 boards. I've gone ahead and moved it over to The Sims 4 boards.

[gslach · Accepted solution]

ok thank you i think i figured it out i was looking at the add ons and one said it might be needed to download if said to so i downloaded it and it worked so far.

[chinsrus101]

I'm glad to hear that @gslach.

If you run into anymore issues with The Sims don't hesitate to create a new thread.

[milkiesbaby]

@gslach how do I do it I still can't get on sims

[puzzlezaddict]

@milkiesbaby  What happens when you try to play?  Please describe what you see.  Please also run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

And let me know what antivirus you run.

[k3y0nnaa]

@puzzlezaddict Can you help me launch my game, I downloaded it on a usb and it won’t start up

[puzzlezaddict]

@k3y0nnaa  Did you originally download Sims 4 to the USB, or did you download it to an internal drive and move it to the USB afterwards?  If so, how did you move it?

If you're getting an error message, please post a screenshot as well.

[K3y0nnaaa]

I moved the location to the usb to save space and I re downloaded it 

[puzzlezaddict]

@K3y0nnaaa  Please clear Origin's cache:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

and repair the game: open your Origin game library, right-click on the Sims 4 icon, and select Repair.  If you don't see the repair option, please post a screenshot of the options you do have.