sims 4 wont load after CAS or build/buy mode

[gymwmw13]

Hi there,

I've only had sims 4 for 6 months and I jsut got rid of my first issue yesterday?Windows wasn't responding to the sims 4, but thats fixed but now it wont let me leave CAS or build/buy? In build/buy i click save after placing one item and it is stuck in save for overnight and until lunch before crashing? And i can't exit CAS either? Help????

[crinrict]

Hi @gymwmw13

are you using any mods/cc in your game ? If so, try removing that.

You will probably need to kill the process before doing so.

[gymwmw13]

Yeah, I do.

But I removed all pieces one at a time since then and nothing changed? It took me a month to do that since I have over 2000 cc. I don't think It has anything to do with cc

[crinrict]

 Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

• Options.ini (or just re-set all your settings manually)
• Tray Folder
• Screenshots/Videos/Custom music
• Rest of the save games (leave out slot_00000001.save which is the autosave)
• Custom content like clothing, hair, skins, make up ....
• Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.