sims 4 wont launch after update?

[shreeree08]

the screenshot is below 

[shreeree08]

this is the error message I receive tried running origin as admin no luck.

[puzzlezaddict]

@shreeree08  The DISM error is because you pasted the command twice.  Please try again, but make sure to paste it only once.

Please let me know whether disabling your antivirus/firewall helps.

And try removing your entire Sims 4 folder from Documents\Electronic Arts; you can put it on your desktop.  If the game launches, it will create a new folder.

While troubleshooting, be sure to run Origin as an admin every time.

I'm going to bed now, but I'll check back in the morning.  If the above steps don't work either, perhaps someone else will have an idea in the interim.

[shreeree08]

hi, tried removing the folder and made sure to run it as admin every single time still nothing I am beginning to worry there may be no solution to my issue which I really hope isn't the case, thanks for the help this far though really appreciate it ! 

[InfiniteVerve]

@shreeree08 I would add: keep in mind that if you do disable your antivirus/firewall , your device may be vulnerable to threats. I still question this practice, why it is required by EA/ Maxis/ Origin.

[puzzlezaddict]

@shreeree08  I apologize for the late response; things got crazy yesterday.

There's plenty you can still try.  One of the simpler interventions is to uninstall and reinstall the VC++ redistributables that Sims 4 uses.  Click the Windows icon in the lower left corner of your screen and select Settings > Apps.  Scroll to where the Microsoft Visual C++ redistributables are listed, and uninstall both the x86 and x64 versions for both the 2010 and 2013 editions.  Then download and install new ones directly from Microsoft:

https://www.microsoft.com/en-us/download/details.aspx?id=8328

https://www.microsoft.com/en-us/download/details.aspx?id=13523

https://www.microsoft.com/en-us/download/details.aspx?id=40784

(You don't need the _arm.exe version in the third link; that's for a different type of processor.)

If this doesn't work, let me know, and I'll suggest something else.  There should be a way to get the game going again; it's just a question of figuring out what needs to be repaired or reinstalled.

[shreeree08]

hey no thats ok I really appreciate you replying again at all! I have tried reinstalling all of those listed and still no luck both 2010 and 2013 editions are listed also.

[shreeree08]

@shreeree08 I also repaired the game after doing this no luck either

[puzzlezaddict]

@shreeree08  Alright, it's worth installing the 2015 VC++ runtimes as well, since Origin uses them (but not Sims 4).

https://www.microsoft.com/en-us/download/details.aspx?id=52685

Are you running Origin or Sims 4 in compatibility mode?  If so, please undo that setting—both run fine in Windows 10.

If you still can't get the game to open, try a clean uninstall of Origin.  First, clear Origin's cache:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

Then use Revo Uninstaller (the free version is fine, either regular or portable) to remove all traces of Origin, except for the Origin Games folder.  Here's how:

• Quit Origin, then right-click on the Task Bar and open the Task Manager.  Scroll through looking for Origin entries.  If you find any, click on them and End Task.
• Download Revo Uninstaller from here (again, the free versions are fine).
• Install Revo, open it, and uninstall Origin.  When it's finished, Revo will ask you which cleaning method you want to use.  Select "Moderate" and then Browse.
• If Revo finds any remaining registry entries, select all, delete, and click Next.
• Revo will display "Remaining Data and Folders.  Select all of them except for the "Origin Games" folder.  (This is where TS3 and other Origin games are located.)  Delete the rest.
• Restart your computer.

Next, download and install Origin—the regular version, not the beta.  Here's the direct download link:

http://download.dm.origin.com/origin/live/OriginSetup.exe

Be sure to run both the installer and Origin itself as an admin: right-click on each and select "Run as Administrator."

[shreeree08]

hi @puzzlezaddict tried part one and the computer says I cannot download when I have newer versions then that already installed apparently 

doing part 2 now and going to try uninstalling and reinstalling as youve suggested below will reply the results thankyou!!!