sims 4 wont download

[veroni1612]

hi. i have some problems with downloading the sims 4. at first i couldnt redeem a code of the sims 4, it was saying that that code was already redeemed. so i logged in to my other account and i tried to download it because i had the sims 4 there and i used to play the sims 3 on that acc as well. its still not downloading. i tried to logg in and out several times. its on 0% and im already trying for 2 days. i was thinking about downloading it on my notebook and maybe the problem is my WiFi because its really slow and stuff. could you help me to solve this problem please? 

[kreatora]

@veroni1612

- Check if your firewall or Windows Defender (after some Windows update) didn't start blocking the Origin and game. Turn it off or add the game to the exceptions.
https://crinrict.com/blog/2019/03/windows-10-defender-controlled-folder-access.html
- if you have it turn off Nahimic2, Rivatuner Statistics Server and MSI AfterBurner
- Perform a clean boot of your computer to check that no other programs interfere with Origin.
https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/
- Start the Origin as Administrator. Right-click on Origin icon: "Run as Administrator"
- Reset your host's file
http://support.microsoft.com/kb/972034
- In the last resort uninstall Origin by using Revo (free version) - it will be clean all traces of Origin from your computer
https://www.revouninstaller.com/revo-uninstaller-free-download/
and install again
http://origin.com/download

I don't work for EA