sims 4 will load forever

[Real-DyXN]

Every time I open the sims 4 and hit play the game will load forever and if I hit new game it just goes black. Do you have any idea what to do?

[jpkarlsen]

@Real-DyXN 

Please post a DxDiag. https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file directly to your answer.