sims 4 unrecognized video card

[jpkarlsen]

I think it was more the problem with the User profile but having higher settings in Graphics than your card can really handle is not good either.

[eg15]

@jpkarlsen I was still running the game in my original profile.  The only thing I did in my local profile was run dxdiag and post to this forum.

[eg15]

The game crashed again within a few minutes of starting up.  I ran dxdiag again and a new crash code appeared.

[eg15]

I did a clean boot and I'm running Origin and TS4 as administrator because the game crashed while booting and Origin wouldn't run.

[jpkarlsen]

Please attach the lastcrash.txt file from your The Sims 4 folder.

Also I notice that you have poor eyesight since Windows is set to enlarge text. For testing purposes try to set it back to standard before starting the game.

[eg15]

I'm also getting help directly from EA at the moment.  The enlarge text is from using a 60" TV. not bad eyesight.

[idclaimed]

hi 

i had same issue except game wouldn't load at all

i went through every possible fix with EA

from disabling origin in game

updating game/gfx drivers

to reinstalling game

what fixed it for me was i went into my GeForce experience (graphics card settings)

and set game to run windowed borderless

came on first time and worked perfectly

hope this helps

[eg15]

@idclaimed I have an AMD card, so I don't have any GeForce programs.

[eg15 · Accepted solution]

I ended up flushing the dns cache, clearing the origin cache, and reseting the internet explorer settings.  The game has been working for at least 50 minutes without any issues.

[CMeki]

@eg15

That's great, thanks for reporting what worked for you!