sims 4 stuck on white screen
by mysticGamer1983Original Post
sims 4 stuck on white screen
Ok so, I just got sims 4 cats and dogs and I wanted to play it so I loaded up the game and it just got stuck on a white screen, I have no mods installed and it was working fine until I got cats and dogs, I have windows 10 and I really wanted to play, any help?
Accepted Solution
Re: sims 4 stuck on white screen
Great, thanks!
It seems like your computer meets the minimums specs, bur just barely. Your graphic drivers are 6 months old, are those the latest? If not, update those and try again. Otherwise,
Try resetting your files to factory settings.
- Make a backup; copy your The Sims 4-folder from C:\Users\Username\Documents\Electronic Arts to an external drive or somewhere else on your computer, for example your desktop.
- Rename the The Sims 4-folder in C:\Users\Username\Documents\Electronic Arts to The Sims 4_backup
- Start the game, make a new save, and see if the error is gone.
(The game will have created a new The Sims 4-folder in your documents, this is supposed to happen)- If yes, continue
- If no, post a reply telling us the error is still there
- Start putting folders back in the new The Sims 4-folder. Observe! After every file/folder, start the game and make sure it still works, before putting in the next one.
- Options.ini - your game settings
- Saves - your old saves. The sub-folders are not needed. If putting these back causes problem, try putting one back at a time.
- Screenshots
- Custom music - if you have any
- Tray - your library objects; like lots, rooms and sims
- Mods - your mods and cc, might cause problems when putting back
If putting back one of the folders was problematic and you did not work it out, please post a reply and we'll see if we can find what your problem is!
Source: The Amazing Crinrict, https://sims4.crinrict.com/en/2014/09/resetting-the-game-to-factory-settings-without-reinstalling/
Good Luck! 
All Replies
Re: sims 4 stuck on white screen
Great, thanks!
It seems like your computer meets the minimums specs, bur just barely. Your graphic drivers are 6 months old, are those the latest? If not, update those and try again. Otherwise,
Try resetting your files to factory settings.
- Make a backup; copy your The Sims 4-folder from C:\Users\Username\Documents\Electronic Arts to an external drive or somewhere else on your computer, for example your desktop.
- Rename the The Sims 4-folder in C:\Users\Username\Documents\Electronic Arts to The Sims 4_backup
- Start the game, make a new save, and see if the error is gone.
(The game will have created a new The Sims 4-folder in your documents, this is supposed to happen)- If yes, continue
- If no, post a reply telling us the error is still there
- Start putting folders back in the new The Sims 4-folder. Observe! After every file/folder, start the game and make sure it still works, before putting in the next one.
- Options.ini - your game settings
- Saves - your old saves. The sub-folders are not needed. If putting these back causes problem, try putting one back at a time.
- Screenshots
- Custom music - if you have any
- Tray - your library objects; like lots, rooms and sims
- Mods - your mods and cc, might cause problems when putting back
If putting back one of the folders was problematic and you did not work it out, please post a reply and we'll see if we can find what your problem is!
Source: The Amazing Crinrict, https://sims4.crinrict.com/en/2014/09/resetting-the-game-to-factory-settings-without-reinstalling/
Good Luck!
Also, you do not have the latest update of Windows 10. Please update that too!
Hi everyone,
Since this is a pretty old thread that hasn't been updated in a couple years I went ahead and locked it to prevent further necro-posting.
If you're having trouble with a similar issue please create a new thread and include as many details about what you're experiencing as possible. Thanks!
/Kent
