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sims 4 refusing to boot up!

by moyashigames
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Original Post

sims 4 refusing to boot up!

★ Novice

Ive done everything the EA agents have told me to do and still nothing. I launch origin then sims and nothing happens it sits in my task manger like it is though! I try to end task and it refuses to close??

(Ive included a picture) example of one set of steps I took in resolving this issues which didnt work.

 

Ive "repaired" the game in Origin

Ive deleted origin cashe

Ive deleted sims cashe

Ive uninstalled and reinstalled sims and origin

My PC specs are perfectly fine to run this game

All drivers up todate

 

Im completely at a loss on what to do anyone got any ideas??

Message 1 of 6 (158 Views)

Re: sims 4 refusing to boot up!

@moyashigames  Please run a dxdiag and attach it to a post.

 

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

 

And let me know what antivirus program you're running.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 6 (120 Views)

Re: sims 4 refusing to boot up!

[ Edited ]
★ Novice

@puzzlezaddict My anti virus is bullguard which has never stopped me from playing any of my games before I did however check the firewall just to double check and nope :eacrying

thank you for your help!

Message 3 of 6 (102 Views)

Re: sims 4 refusing to boot up!

@moyashigames  Please clear Origin's cache and then uninstall it "the hard way," as described in these articles:

 

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

 

Restart your computer, download the full Origin installer, and run it as an admin: right-click on the download and select "Run as administrator."  This is a direct download link:

 

http://download.dm.origin.com/origin/live/OriginSetup.exe

 

Run Origin itself as an admin too, and Sims 4 as well.  If you don't have a Sims 4 shortcut on your desktop, you can search for TS4_x64.exe and run that as an admin, with Origin already open of course.

 

If that doesn't help, please disable Bullguard completely, at least long enough to test.  A number of antivirus programs have been blocking Sims 4 lately, and setting the usual exceptions for Origin.exe and TS4_x64.exe is often not enough.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 4 of 6 (71 Views)

Re: sims 4 refusing to boot up!

★ Novice

hiya, I was just about to do what you suggested but a night ago there was a windows update so I went a head with the update, reinstalled my sims and its all working fine again.

thank you for you help Party hat.

Message 5 of 6 (45 Views)

Re: sims 4 refusing to boot up!

@moyashigames  That's great to hear.  Do you know what the update was?  If not, you can find it listed in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a list of updates and errors with corresponding timestamps.

 

I'm just curious what exactly the fix was, so if you have time to take a look, it might be helpful to the next person with the same issue.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 6 of 6 (31 Views)
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