sims 4 randomly crashs

[frostzynk]

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Some Times
What expansions, game packs, and stuff packs do you have installed? Expansion packs: evey dlc
Steps: How can we find the bug ourselves? By just playing the game, no rhyme or reason
What happens when the bug occurs? some times it just closes
What do you expect to see? I should expect my game to have no issues
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? No

[frostzynk]

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Some Times
What expansions, game packs, and stuff packs do you have installed? Expansion packs: evey dlc
Steps: How can we find the bug ourselves? By just playing the game, no rhyme or reason
What happens when the bug occurs? some times it just closes
What do you expect to see? I should expect my game to have no issues
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? No

[crinrict]

Hi @frostzynk

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly.

[frostzynk]

ok here my dxdiag

[crinrict]

There's a few errors related to your graphics card drivers. Could you try a clean reinstall of those

You can use this tool: https://www.guru3d.com/files-details/display-driver-uninstaller-download.html