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Re: sims 4 not opening

by puzzlezaddict

Original Post

sims 4 not opening

★★★★★ Novice

Everytime i click on the Sims 4 to play, it takes AT LEAST 3 times for it to actually open. It starts to load, then just disappear and only the ‘’reduce’’ ‘’full screen’’ ‘’exit’’ symbols are showing, the rest of the screen is gone and i have to close it and re-open it again (sometimes it takes up to 10 times before it actually open) 

it’s very annoying and takes forever. 

Message 1 of 2 (73 Views)

Re: sims 4 not opening

@dbatcjm  I've moved your post to the Sims 4 PC tech section.


Try disabling Origin in-game: hover over your username, select Application Settings, then the Origin in-game header, and disable the option right at the top.


If that doesn't help, please move your entire Sims 4 user data folder out of Documents\Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  Don't add anything to this folder yet; just see whether you can load and play a new save for a bit.


If the game still doesn't load properly even with a clean folder in place, please run a dxdiag and attach it to a post.


I don't work for EA. I'm just trying to help fellow players with their games.
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