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Re: sims 4 latest update crashed my game !

by lexiquesse
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sims 4 latest update crashed my game !

★★ Novice

I've just updated my sims 4 at 6pm on 3/6/16 today, And It's seems like it's giving me problem on my game. 

When I launched the game it just crashed me even I've restart my comp for 3 time it still doesn't help !

Please do help me and I've summit a ticket but it doesn't shown it on my Origin " My cares "

PleasePlease do help me !  

Message 1 of 8 (227 Views)
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Re: sims 4 latest update crashed my game !

Community Manager

@KimmyLeQueen Hi,

 

Please check out the the thread here with some potential troubleshooting steps: http://answers.ea.com/t5/The-Sims-4/FAQ-Installation-Updating-and-Startup-Issues/td-p/4276949#noStar...

 

Let us know how you get on afterwards.

 

Cheers,

Nils

Message 2 of 8 (214 Views)
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Re: sims 4 latest update crashed my game !

★★ Novice

Hello I've try the step above that you've provided  me in, But unfortunately those stop doesn't work.

Is there any other way ?

Message 3 of 8 (196 Views)
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Re: sims 4 latest update crashed my game !

★★ Novice

Also to add in, It crash me on start up when it shown " The Sims 4 "

Message 4 of 8 (193 Views)
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Re: sims 4 latest update crashed my game !

Do you have any mods or CC (custom content)? Try taking that out.
See this for more information: [PLEASE READ] Usage of Mods and Custom Content 

-----  

do not work for EA

Message 5 of 8 (172 Views)
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Re: sims 4 latest update crashed my game !

★ Novice

I am having the SAME exact problem!!! and I don't have and cc or mods!

Message 6 of 8 (168 Views)
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Re: sims 4 latest update crashed my game !

★★★ Newbie

I think I just fixed my game. I went into Origin, right clicked on the Sims 4 Game and clicked check for update. After that it began to update, and the game has worked so far. I hope it works for you!

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Re: sims 4 latest update crashed my game !

★ Novice

THIS WORKED OMG THANKYOU SOOOO MUCH!!!!!!!!!!!!!!!!!!

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