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sims 4 keeps saying that i am offline, but origin says i am online!! please help

by ccarr11346

Original Post

sims 4 keeps saying that i am offline, but origin says i am online!! please help

★★★★ Newbie

Product: The Sims 4
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 4
What expansions, game packs, and stuff packs do you have installed? I have all of the expansion packs, game packs, and stuff packs.
Steps: How can we find the bug ourselves? Not sure
What happens when the bug occurs? It will not let me play the packs i paid for!
What do you expect to see? The game connects and i can play the games i paid for!
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 


I recently got the game. So i bought some expansion packs. I got the sims game for free during the deal, it worked fine then i wanted the packs. So i got some and it will not let me play any of them. Every time i click the game or pack it says "Can not connect please try again." then it says i am offline. So i check origin and it says i am online. Please help me fix this problem!!

Message 1 of 2 (70 Views)

Re: sims 4 keeps saying that i am offline, but origin says i am online!! please

[ Edited ]
★★ Pro


Move your mods folder to the desktop delete localthumbcache. package file in the game folder

fix the game in Origin 

Origin/Library - right click on TS4 - option "Repair game"

and try without mods.

If the cause is outdated mod or CC  it will fix it.

However, there are also two different things. The first is whether your computer is able to play with all the packs.
The game requirements for the base game are not very high, but this changes with each added pack.

Look here
However, to know how it looks exactly in your case, a dxdiag of your computer is needed.
To gather a DxDiag on your computer, please follow the steps here:
You can attach the text file to your post directly in option "Reply" - not Quick Reply


Another thing is the incorrect operation of Origin.
Uninstall Origin and install it again

I don't work for EA

Message 2 of 2 (46 Views)

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