sims 4 keeps crashing on windows 10 it the only game that crashes

by Venickaja
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Original Post

Re: sims 4 keeps crashing on windows 10 it the only game that crashes

@Lori57  Is your other mouse made by Razer?  There are issues with Razer software and Sims 4, although it's usually enough to either update the Razer software or disable it before playing.

 

But using your new mouse instead is of course the easiest workaround of all.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 21 of 26 (453 Views)

Re: sims 4 keeps crashing on windows 10 it the only game that crashes

★★★ Novice

Both are Logitech. But Sims 4 has started crashing differently now, The difference is it told me what the problem was. 

VIDEO_TDR_FAILURE (nvlddmkm.sys) Windows 10 BSOD Error

Message 22 of 26 (373 Views)

Re: sims 4 keeps crashing on windows 10 it the only game that crashes

@Lori57  That means it's time to do a clean uninstall and reinstall of the Nvidia graphics driver.  Here's how:

 

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstall...

 

If that doesn't help, please run a dxdiag and attach it to a post.

 

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 23 of 26 (737 Views)

Re: sims 4 keeps crashing on windows 10 it the only game that crashes

★★★ Novice

Done. I will play for a couple of days and let you know if it worked.

Message 24 of 26 (353 Views)

Re: sims 4 keeps crashing on windows 10 it the only game that crashes

[ Edited ]
★★★ Novice

The fix has worked, I haven't had a crash yet.

I obviously had to replace the mouse to get the error message to appear on the screen, before that it just froze without letting me know the cause. Thank you for your help, I am back to enjoying Sims again. Lori.

Message 25 of 26 (285 Views)

Re: sims 4 keeps crashing on windows 10 it the only game that crashes

★★★ Novice

This fix has worked for me. After buying the new mouse, I did a clean install of my graphics driver and it is all fixed. Thank you for your help, greatly appreciated.

Link to fix below.

 

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstall...

Message 26 of 26 (139 Views)
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