sims 4 freeze and grayed out shortly after starting

[diamond929]

sims 4 on pc suddenly 96% memory usage and very high power use

[roberta591]

@diamond929 Have you checked task manager to see what is using memory? Your storage devices is unusual. If you are having issues with one device that could cause problems. You are using a program Firestorm and I am not familiar with that. Microsoft Edge seems to have a failed update. The problem with Microsoft browsers is there are APIs that programs use and Edge may need this update. Did you try to repair the game in Origin?