Try logging out and back in or reinstalling Origin.
If it still doesn't show up, contact a game advisor
Game advisors can be found through live chat.
In Details here: How to contact a Game Advisor using the new EA Help page
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.