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Re: sims 4 crashing

by nicksmom25
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sims 4 crashing

★★★ Novice

So first of all, for the longest time my gallery has just been super laggy and everything shows up with red x's, then just recently my game has started crashing every single time i open it. it just crashes my computer and i can't move my mouse (ctrl alt delete doesn't work)

 

how can i completely reinstall my game? files are backed up.

Message 1 of 7 (138 Views)
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Re: sims 4 crashing

★★★ Novice

btw i reset my sims files and its still lagging Frown

Message 2 of 7 (129 Views)
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Re: sims 4 crashing

Champion

Please post a DxDiag: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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Please only PM me when asked to do so. Questions and answers belong here so everyone can benefit from them.

I do not work for EA or Origin. I am a player like you that enjoys helping others with their game.
Message 3 of 7 (120 Views)
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Re: sims 4 crashing

★★★ Novice

should i post it here?

Message 4 of 7 (109 Views)
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Re: sims 4 crashing

Champion

Yes, attach it to your next posting.

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Please only PM me when asked to do so. Questions and answers belong here so everyone can benefit from them.

I do not work for EA or Origin. I am a player like you that enjoys helping others with their game.
Message 5 of 7 (99 Views)
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Re: sims 4 crashing

★★★ Novice

here

Message 6 of 7 (92 Views)
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Re: sims 4 crashing

Champion

Your CPU is not that powerful but should be able to handle the game.

Your graphics driver are not that old but try updating to the newest and see if that helps.

Apart from some problems with Windows Update there is nothing in your error reporting that can explain the crashing.

Since the PC hard locks it might be a case of faulty RAM. Please run Windows Memory Diagnostics (click start and type it) and see what it reports.

---------------------------------------------------------------------------------------
Please only PM me when asked to do so. Questions and answers belong here so everyone can benefit from them.

I do not work for EA or Origin. I am a player like you that enjoys helping others with their game.
Message 7 of 7 (77 Views)
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