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sims 4 crashing at random may 5th 2017

by zairefelldown
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sims 4 crashing at random may 5th 2017

★★ Novice

its 5/11/2017 

i swear after every update my game gets worse

 

 i've tried everything on this site to try fix my game but i can not get it to work i'm at the point of just uninstalling and quitting this game 

and no its not my mods i've took them and its still crashing this 

my game crashes at random i cant travel or go to mange worlds, i cant even play for more than 10 minutes 

now it just crashes at like 2 minutes it opens goods and its fast.

ive even went and  deleted all the sims that are not in the worlds.

Message 1 of 16 (2,158 Views)
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Re: sims 4 crashing at random may 5th 2017

Hero

Hi @zairefelldown

 

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly.

 

Please also attach any lastcrash.txt files you have. You can find them here: documents\electronicarts\thesims4\

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


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Message 2 of 16 (2,143 Views)
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Re: sims 4 crashing at random may 5th 2017

★★ Novice

Ok, I'm running on a 32-bit

Message 3 of 16 (2,133 Views)
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Re: sims 4 crashing at random may 5th 2017

@zairefelldown did you have trouble finding the documents Crinrict asked for? When you follow the link you'll see how to make an DxDiag report, to help you it would be good to have this. Same with the lastcrash.txt. 

-----  

do not work for EA

Message 4 of 16 (2,125 Views)
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Re: sims 4 crashing at random may 5th 2017

★★ Novice

ok i have figured it out 

Message 5 of 16 (2,117 Views)
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Re: sims 4 crashing at random may 5th 2017

Hero

My guess is that you're experience out-of-ram crashes. Your crash logs would help verifying that.

 

They are unfortunately very common on 32 bit operating systems.

 

Best thing is to either upgrade (RAM as well) or start a fresh save game.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 6 of 16 (2,107 Views)
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Re: sims 4 crashing at random may 5th 2017

★★ Novice

Ok So do you wanna see my last crash records?

Message 7 of 16 (2,099 Views)
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Re: sims 4 crashing at random may 5th 2017

Hero

Yes, please. Attach them to your post.

 

I'm pretty sure that's what it is but that will give confirmation

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 8 of 16 (2,087 Views)
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Re: sims 4 crashing at random may 5th 2017

★★ Novice

Ok i have to make a second one because i dont know how to attach stuff 

i have 5 total crashes

Message 9 of 16 (2,081 Views)
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Re: sims 4 crashing at random may 5th 2017

★★ Novice

This is the rest of my crashes

Message 10 of 16 (2,075 Views)
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