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sims 4 crashes at intro :( any hope ?

by kjd13

Original Post

sims 4 crashes at intro :( any hope ?

[ Edited ]
★★★★ Newbie

im pretty sure i intalled it right .im sure there is only one way anyhow, so my game will start but crashes at the intro is there a way to fix through uninstalling and installing again or going through origin ?

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Re: sims 4

Hero (Retired)

Need DXDiag and Crash Log if possible.


First guess would be your Graphics Drivers on your new one need updated from either Intel, AMD or nVidia.


System Specs :

Start -> type: DXDiag -> Save Information

More detailed description =


Windows Error :

Start -> type "Reliability" -> View Reliability History -> Find Crash -> Right Click -> View Technical Details

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