Help us improve Answers HQ! Take Survey No, Thanks

sims 4 crash

by tiffanirenner
Reply

Original Post

sims 4 crash

★★★★ Novice

when i try to seperate a household my game crashes, ive tried to "fix" the game but it doesnt help. if i want to uninstall it it says it will delet the oudoorspack i bought. i downloaded them both electronically.

Message 1 of 2 (42 Views)

Re: sims 4 crash

Hero

@tiffanirenner Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/

Please either use pastebin.com and put the link here or use spoiler tags.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 2 of 2 (36 Views)
sims-four-characters

The Sims 4 Patch Notes

Check out the latest updates and bug fixes

View more on EA Help
white-sims-bg

Restore a previous saved game

Choose from an automatically stored save point in The Sims 4 if your data's corrupted or you want to revert anyway.

View more on EA Help

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help