sims 4 black screen crashs trying to travel

by TaurianD
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sims 4 black screen crashs trying to travel

★★★ Novice

have recently got seasons and another game added to my sims 4, since then i am unable to travel any where in game, my laptop crashs and says something like exception breakpoint has been reached and then my laptop screen goes black and my computer is unresponsive so i have to power it down with the power button, im running it on 64bit, have done all the basic remedys like move folders and repair game unistall etc please help

 

 

my computer info diag

https://hastebin.com/awuxejonot.rb

 

 

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Re: sims 4 black screen crashs trying to travel

Champion (Retired)

Your PC is not powerful enough for Seasons or any other recent Expansions. You will likely be able to run the basegame with graphics set to low. Contact support to see if you can get a refund.

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