January 2019
have recently got seasons and another game added to my sims 4, since then i am unable to travel any where in game, my laptop crashs and says something like exception breakpoint has been reached and then my laptop screen goes black and my computer is unresponsive so i have to power it down with the power button, im running it on 64bit, have done all the basic remedys like move folders and repair game unistall etc please help
my computer info diag
https://hastebin.com/awuxejonot.rb
January 2019
Your PC is not powerful enough for Seasons or any other recent Expansions. You will likely be able to run the basegame with graphics set to low. Contact support to see if you can get a refund.