sims 3 store

by akaniki
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Accepted Solution

sims 3 store

★★★★★ Novice

I owned the "Rock n Roll" shirt for adult for years, since it 1st. came out. Now it is not in my game or in my purchase history and it shows up in the store as unowned. Is there a way to get this back? I don't really want to buy 1,000 sim points to buy something for 75, especially since I already paid for it.

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Accepted Solution

Re: sims 3 store

EA Staff

Hello @akaniki,

 

Please contact an Advisor via live chat or phone call and they should be able to check what can be done:

1. Click on the following link: https://help.ea.com/en/contact-us/ (once there make sure that your country is correctly selected in top left hand corner of Help.EA.com)
2. Find the affected game - in this case search for Sims 3
3. Select your platform  
4. Select topic and issue - I'd recommend 'Missing Content' and 'Had content and lost it'
5. Select a contact option. Please note that available contact options do depend on your country settings, time of day and the topic/issue you choose.

 

Let us know if you run into any issues with this.

- Kristi

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Message 2 of 2 (301 Views)

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Re: sims 3 store

EA Staff

Hello @akaniki,

 

Please contact an Advisor via live chat or phone call and they should be able to check what can be done:

1. Click on the following link: https://help.ea.com/en/contact-us/ (once there make sure that your country is correctly selected in top left hand corner of Help.EA.com)
2. Find the affected game - in this case search for Sims 3
3. Select your platform  
4. Select topic and issue - I'd recommend 'Missing Content' and 'Had content and lost it'
5. Select a contact option. Please note that available contact options do depend on your country settings, time of day and the topic/issue you choose.

 

Let us know if you run into any issues with this.

- Kristi

Message 2 of 2 (302 Views)