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My Sims 3 isn't opening after I updated to Windows 11. I just updated to Windows 11 and every time I try to open Sims 3, it crashes to the desktop and the Origin launcher opens instead (like when you quit out of the game itself). I have cleared the cache from Origin already in hopes that it will solve the issue (spoiler: it didn't). I'm scared to delete/uninstall the game from my laptop, because of all the saves and packs I have on it) but I will if it means that I can play the game again. 

Please help!

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My Sims 3 isn't opening after I updated to Windows 11. I just updated to Windows 11 and every time I try to open Sims 3, it crashes to the desktop and the Origin launcher opens instead (like when you quit out of the game itself). I have cleared the cache from Origin already in hopes that it will solve the issue (spoiler: it didn't). I'm scared to delete/uninstall the game from my laptop, because of all the saves and packs I have on it) but I will if it means that I can play the game again. 

Please help!

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sims 3 not launching windows 11","moderationData":{"__ref":"ModerationData:moderation_data:8268680"},"body":"

@ohjosiekthere's a bunch of us that are having a similar issue. we are assuming that it's because of 12th gen cpus. https://answers.ea.com/t5/Technical-Issues-PC/Sims-3-won-t-open-Alder-Lake-Intel-12th-gen-CPU/m-p/11104241#M248741

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@ohjosiek  Do you in fact have a 12th-gen Intel processor?  Did the game work on this computer before you installed Windows 11?  Either way, it would be helpful to see a dxdiag on this computer.  You can attach one to a post.

\n\n

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

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This is the dxdiag of my computer. I'm not really the most tech-savvy so I thank you for providing links on how to do these sort of things @puzzlezaddict 

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@ohjosiek  You don't have an Alder Lake processor—yours is 8th-gen Intel—and the errors in your dxdiag are completely different as well.  So at least you don't need to worry about that particular issue.  Instead, try uninstalling and reinstalling VC++ 2005, a component of which is throwing errors.

\n\n

Hit Windows key-i, select Apps, scroll down to the Microsoft Visual C++ Redistributables, click on the 2005 version, and select Uninstall.  (Don't touch the versions from any other year.)  Then download and install a new copy directly from Microsoft.

\n\n

https://www.microsoft.com/en-us/download/details.aspx?id=26347

\n\n

You only need the x86 version, not the other two.  Restart your computer after installing and before trying to play.

\n\n

That's the first step because the errors in your dxdiag are clear.  However, I think the issue is more likely your graphics driver, which is significantly older than Windows 11 and is probably not fully compatible with your OS.  So try installing the newest driver available for your processor from Intel.  Go here:

\n\n

https://ark.intel.com/content/www/us/en/ark/products/149091/intel-core-i78565u-processor-8m-cache-up-to-4-60-ghz.html

\n\n

Click on \"Drivers and Software,\" and download the DCH drivers dated November 11 (the regular one, not the newer beta version).  Restart after installing and before trying to play.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":2,"postTime":"2021-12-17T22:06:00.121-08:00","lastPublishTime":"2021-12-17T22:06:00.121-08:00","metrics":{"__typename":"MessageMetrics","views":39662},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":11,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:8268685":{"__typename":"ModerationData","id":"moderation_data:8268685","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:8268685":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:2852042"},"id":"message:8268685","entityType":"FORUM_REPLY","eventPath":"category:the-sims-3-game-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-3-technical-issues-en/message:8268679/message:8268685","revisionNum":1,"uid":8268685,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-3-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:8268684"},"conversation":{"__ref":"Conversation:conversation:8268679"},"subject":"Re: sims 3 not launching windows 11","moderationData":{"__ref":"ModerationData:moderation_data:8268685"},"body":"@puzzlezaddict Okay, I downloaded and followed the directions to a tee last night. Would you recommend i try to start up Sims 3 now or should i wait a while longer?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"164","kudosSumWeight":0,"postTime":"2021-12-19T12:35:59.333-08:00","lastPublishTime":"2021-12-19T12:35:59.333-08:00","metrics":{"__typename":"MessageMetrics","views":39689},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":8,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:8268686":{"__typename":"ModerationData","id":"moderation_data:8268686","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:8268686":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:90819"},"id":"message:8268686","entityType":"FORUM_REPLY","eventPath":"category:the-sims-3-game-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-3-technical-issues-en/message:8268679/message:8268686","revisionNum":1,"uid":8268686,"depth":7,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-3-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:8268685"},"conversation":{"__ref":"Conversation:conversation:8268679"},"subject":"Re: sims 3 not launching windows 11","moderationData":{"__ref":"ModerationData:moderation_data:8268686"},"body":"

@ohjosiek  If you've installed the new driver and restarted your computer—a real restart, not sleep/wake—there's no reason to wait any longer.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"149","kudosSumWeight":0,"postTime":"2021-12-19T13:14:43.700-08:00","lastPublishTime":"2021-12-19T13:14:43.700-08:00","metrics":{"__typename":"MessageMetrics","views":39688},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":7,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:8268687":{"__typename":"ModerationData","id":"moderation_data:8268687","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:8268687":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:2852042"},"id":"message:8268687","entityType":"FORUM_REPLY","eventPath":"category:the-sims-3-game-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-3-technical-issues-en/message:8268679/message:8268687","revisionNum":1,"uid":8268687,"depth":8,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-3-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:8268686"},"conversation":{"__ref":"Conversation:conversation:8268679"},"subject":"Re: sims 3 not launching windows 11","moderationData":{"__ref":"ModerationData:moderation_data:8268687"},"body":"@puzzlezaddict I just tried to launch the game, and it crashed to my desktop again...Do you recommend that I just wait until EA has figured out what is going on or is there more we can do? Thank you for your help so far 🙂","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2021-12-19T13:53:40.843-08:00","lastPublishTime":"2021-12-19T13:53:40.843-08:00","metrics":{"__typename":"MessageMetrics","views":39649},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":6,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:8268688":{"__typename":"ModerationData","id":"moderation_data:8268688","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:8268688":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:90819"},"id":"message:8268688","entityType":"FORUM_REPLY","eventPath":"category:the-sims-3-game-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-3-technical-issues-en/message:8268679/message:8268688","revisionNum":1,"uid":8268688,"depth":9,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-3-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:8268687"},"conversation":{"__ref":"Conversation:conversation:8268679"},"subject":"Re: sims 3 not launching windows 11","moderationData":{"__ref":"ModerationData:moderation_data:8268688"},"body":"

@ohjosiek  Just to be clear, you do not have the issue that EA is investigating.  That is completely separate: it only impacts one family of very new Intel processors that have a new architecture that Sims 3 or Origin might not be accounting for.  Your processor should run the game without any trouble, and EA is definitely not looking into any other Sims 3 issues, much less ones that only impact a subset of the many players with similar hardware.

\n\n

Anyway, try playing while your computer is offline.  You can sign into Origin and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.  If htat doesn't help, please post a new dxdiag so I can look for new errors and make sure the new graphics driver is working correctly.

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I know it's been a while since I've responded to this thread. But I just tried to run the game again with your suggestion of playing offline. It did not work and I ran Dxdiag again to show you

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