sims 3 grey map glitch

[puzzlezaddict]

@rubysunn  The Sims 3 launcher, the one with the Play button showing.

[rubysunn]

Here

[puzzlezaddict]

@rubysunn  I thought this install probably wasn't patched, and it's not.  Did you buy the Sims 3 Complete Collection or something similar via disc?  That would be why the Super Patcher didn't work.

[rubysunn]

@puzzlezaddict I bought it via disc

[EA_Lanna]

Hi @rubysunn,

The version number from the image is a good couple of years out of date which is odd. 🤔The super patcher should have worked but there's another option we can try here though to get that launcher up to the current patch.

Let's get this registered to your Origin/EA account with the game code that comes with the disc. Once you've redeemed the game code on Origin, it should fix the issue with the out of date launcher. To redeem a game code on Origin, please check out this EA Help article for the steps: https://help.ea.com/en-us/help/origin/origin/origin-code-redemption-faq/

Please let us know how you get on with this.

- EA_Lanna

[rubysunn]

@EA_Lanna I tried to register it to my origin but it said that it was already redeemed

[EA_Lanna]

Hi @rubysunn,

It sounds like the code was redeemed by the original owner before you bought the disc. This means you won't be able to download the digital version of the game.

We're limited in the support we can offer for disc games unfortunately but I'd like to try uninstalling the game and Late Night and then in this order, reinstalling The Sims 3 base game, running the Super Patcher once more and then adding Late Night. I'm hoping the order of the installations will help.

- EA_Lanna

[rubysunn]

@EA_Lanna I tried that but it didnt work

[puzzlezaddict]

@rubysunn  What happened when you tried to run the Super Patch?  If you got any error, it would be helpful to see a screenshot.

[rubysunn]

@puzzlezaddict it wouldn't even start