sims 3 glitches up and closes.

[cassiehendo95]

I've had it downloaded for a few months now and update both laptop and sims every chance i get, but everytime i open the game, within 10 minutes the panel at the bottom turns multicoloured, usually yellow, green & red then the game freezes and exits. 

[roberta591]

@cassiehendo95 Is your computer a pc or mac? If your computer is a pc please post your computer's dxdiag - link how to - how to post dxdiag  thank you