screen glitch

by RRHKKP
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Original Post

screen glitch

★★★ Novice

I have removed my mods folder, repaired and updated the game, and it won't go away. I've had this game since 2016, and the glitch started March's 26th this year. I've also had screen glitches with unity's engine games, but I don't know if they're related.

Message 1 of 9 (420 Views)

Re: screen glitch

@RRHKKP  Please run a dxdiag and attach it to a post.

 

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

 

Please also let me know whether this happens in both fullscreen and windowed modes.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 9 (392 Views)

Re: screen glitch

[ Edited ]
★★★ Novice

I've updated my windows, reinstalled the game, and it's still bugged.

Message 3 of 9 (360 Views)

Re: screen glitch

@RRHKKP  first you need to get the chipset drivers. Then get the video drivers for the Nvidia video chip. The chipset drivers can be found at the Samsung site. There is a Video driver there also but it is old. Go to Nvidia and get the most recent driver for the GeForce 920MX.  

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I do not work for EA or associated with EA other then helping other users in the forums.

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Message 4 of 9 (331 Views)

Re: screen glitch

★★★ Novice

I couldn't find a direct download, so I downloaded Ashampoo Driver Updater, and after that executed another Dxdiag, but it's still bugged

Message 5 of 9 (306 Views)

Re: screen glitch

@RRHKKP  Get rid of that driver updater.  These programs are almost always a problem, whether they're not well-made or actively look for problems that "only the premium (paid) version can fix."  If you can't find the drivers you need, you can always let Windows look for new ones through the Device Manager.

 

Anyway, your new dxdiag shows a new error relating to the graphics driver, or one of them at least.  So the next step is to do a clean uninstall and reinstall of both drivers.  First though, run a couple of basic checks on your Windows system files:

 

  • Hit Windows key-X
  • Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
  • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
  • The system will start validating soon. If it throws an error, please list it here
  • After it reaches 100%, hit Windows key-X again
  • Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
  • Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
  • Post the message you receive here

Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

 

Here's how to clean uninstall and reinstall the graphics drivers:

 

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstall...

 

You can get new versions of both drivers here:

 

https://www.intel.com/content/www/us/en/products/sku/95451/intel-core-i77500u-processor-4m-cache-up-...

(You wan the one dated March 31.)

https://www.nvidia.com/Download/driverResults.aspx/187305/en-us

 

The order of operations is uninstall the Nvidia driver > uninstall the Intel driver > install the Intel driver > restart > install the Nvidia driver > restart > test.  If you're seeing the same error afterwards, please do post a new dxdiag.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 6 of 9 (277 Views)

Re: screen glitch

[ Edited ]
★★★ Novice

the basic checks didn't show anything wrong, and I reinstalled the drivers but it still doesn't work 

Message 7 of 9 (245 Views)

Re: screen glitch

@RRHKKP  This sounds like it could be an issue with your graphics card or perhaps with your screen or its internal connection.  Does your laptop have an HDMI port, and if so, could you test by connecting to a standalone monitor?  I'm not suggesting you buy anything, just that a friend or family member might have one available.  You could also see whether the graphics issues go away when your laptop lid is at a different angle, for example almost closed.

 

Either way though, it's time to take the laptop to a repair shop to see whether anything can be done.  If the problem happens to be the connection between the screen and the motherboard, that's usually a simple fix, although it may not be easy to source the component.  If it's the graphics chip, this may not be fixable, unfortunately, or may cost more than the laptop is worth, but it would be better to know for sure.  For reference, in the U.S., you could get better in-game performance out of a $450 laptop; prices can be a bit higher in other countries.

 

Regardless of the problem, don't pay anything upfront.  Most reputable shops will run a couple of basic diagnostic tests for free and let you know how much it would cost to fix the issue they find.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 8 of 9 (171 Views)

Re: screen glitch

★★★ Novice

thank you! you've been really helpful and we literally tried everything! I'll take It to an it specialist

Message 9 of 9 (162 Views)
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