registering Sims 3 supernatural but won't take serial number [ Edited ]

[ericalouks21]

When I try to register my supernatural it says the serial number isn't valid.  But it's from Origin bran new.  I don't understand why it won't let me?

RECEIPT

Order Number: 15157985219
Order Date: July 12, 2013

Thank You For Your Order

How to Download Purchased Games Navigate to the "My Games" tab in the Origin client, then click the "Ready To Download" button on the game you want to play.  

Order Summary

Payment Information

Erica Louks

The Sims™ 3 Supernatural
Mac/Win
Serial Number: [removed]

To download your game just visit the "My Games" section of Origin.

$7.99
Qty: 1

[EA_Spectre · Accepted solution]

The game itself does not need to be registered anywhere anymore as it is already registered on your Origin account. Read more about that here:

[Information] How to Register The Sims 3

[EA_Spectre · Accepted solution]

The game itself does not need to be registered anywhere anymore as it is already registered on your Origin account. Read more about that here:

[Information] How to Register The Sims 3