"sims already running" error

[guppy236]

Hello, Every time I go to play the sims4 in origin, I get this "[ed35e0ea:29f00e76:00000000:18a1dd51]" code that states the sims is already running. It is not already running. This has been the case since updating my computer. HELP! Thanks!

[taronga]

I'm having same problem, see attached photo.

[puzzlezaddict]

@guppy236 and @taronga  I've moved this thread to the Sims 4 PC tech section.  Please see this post for ways to troubleshoot the issue:

https://sims4.crinrict.com/eng/2015/08/game-already-running/