December 2019
Hi, so I bought sims 4 because its was on 75% discount and I installed origin and the game. The problem is that it appears that message and I already uninstalled and installed both origin and sims 4
Please help me, it was a gift for my girlfriend and she can't help
I've been searching hours and hours and I cant fix it
Thank you
Solved! Go to Solution.
December 2019
@danieloje99 This error usually has to do with an antivirus/firewall blocking the game. Please set exceptions in whatever app(s) you use for Origin.exe, TS4.exe, and TS4_x64.exe. If that doesn't help, check to see whether you've enabled Controlled Folder Access, a feature of Windows Defender. If so, here's how to change the settings:
https://crinrict.com/blog/2019/03/windows-10-defender-controlled-folder-access.html
Here are a few other steps that can help with this particular error:
https://sims4.crinrict.com/eng/2015/08/game-already-running/
December 2019
Sometimes that can happen when your computer still has the game registered as running in the task manager. hold down CTRL + ALT + DELETE and select the task manager option to open the task manager. If you see Sims4 listed as a program running, you can open up a click tab with a right click and select to manually shut it down with "End Task". Sometimes programs do not fully shut down all the way and this is a good way to check to see what is running in the background or to fix this issue. You should go ahead and restart your computer anyways. Hope this helps.
December 2019
Okay. So how do I register the game as a non running?
December 2019
Also, I can't find the "electronic arts folder". I think that is because I cant play the game yet
December 2019
@danieloje99 This error usually has to do with an antivirus/firewall blocking the game. Please set exceptions in whatever app(s) you use for Origin.exe, TS4.exe, and TS4_x64.exe. If that doesn't help, check to see whether you've enabled Controlled Folder Access, a feature of Windows Defender. If so, here's how to change the settings:
https://crinrict.com/blog/2019/03/windows-10-defender-controlled-folder-access.html
Here are a few other steps that can help with this particular error:
https://sims4.crinrict.com/eng/2015/08/game-already-running/
December 2019
YES!! It was the controlled folder access!! I turned off both sims files and it worked!! Thanks guys, really!!
April 2020
June 2020 - last edited June 2020
Hi everyone! so I suck with computers and had no idea what happened. I had this issue and then followed Option B on this page:
https://sims4.crinrict.com/eng/2015/08/game-already-running/
because option b looked easier. That didnt fix.
I then did option A which took AGES to figure out what it wanted me to do. I figured it out, did it, and it STILL gave me the error.
So then. I uninstalled sims 4, reinstalled it, didnt work
THeN, I did Option A AGAIN and then it was fixed.
I hope this helps, nothing was working but i just kept at it until it was fixed. Good luck!
March 2021
Thank you this worked!
May 2021
i have had this issue for 3 days, i have done all these steps and still cant play my game, for the company portal it says it doesn't recognize my email. At This point I am so done, but for all the money I have spent, since I own every pack and expansion this is very frustrating, Since this is the only game on origin or ea for that matter that i play. And Like most my laptop was purchased just to play this game, and even purchased an a portable drive, at this point I want ea to fix it. I am not tech savvy so i feel i am just messing the laptop even more with all these fixes