"Sims 3 has stopped working"

by chloev4
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Original Post

"Sims 3 has stopped working"

★ Novice

Whenever I play my game it opens up the launcher and within 10 minutes of the game it crashes and a pop up comes up saying ''The Sims 3 Has stopped working'' .. I have uninstalled my mods and custom content to see if it had made a difference. I have the latest patch and I also deleted thumbnails and other stuff people have mentioned. I also have copied my sims 3 folder to the desktop and tried it and it still crashes. I have World Adventures, Late Night, Generations, University , Seasons. My Processor is Intel(R) Pentium(R) CPU 2020M AND 2.40GHz AND 4GB Ram and 64-bit system and I have Windows 8.1.Could anyone help?? Thanks

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Re: "Sims 3 has stopped working"

Community Manager

@chloev4

 

Please run System File Checker to ensure your Windows System files are not corrupt: http://support.microsoft.com/kb/929833

 

Then perform a clean boot before starting the game to make sure there is no there software running that may be interfering:

 

http://support.microsoft.com/kb/929135

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Message 2 of 5 (185 Views)

Re: "Sims 3 has stopped working"

★ Novice

I have done this and I am still having problems..

Message 3 of 5 (172 Views)

Re: "Sims 3 has stopped working"

Community Manager

@chloev4

 

Does your video card meet the below requirements?

 

Video: 128 MB Video Card with support for Pixel Shader 2.0
* For NVIDIA ION™ computers, the game requires at least 2 GB RAM.
Supported Video Cards: Nvidia GeForce 6 series or better, and all NVidia G, GT, GTS, and GTX video cards. ATI Radeon™ series card 9500 series or better, and all ATI X, X1, and HD video cards; Intel® Graphics Media Accelerator (GMA): GMA 3-Series, GMA 4-Series
Please note that the GeForce 6100 and 7100 cards are not supported.

 

If you are unsure you can post your Dxdiag report here and we can let you know: http://help.ea.com/en/article/how-to-gather-dxdiag-information/

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Message 4 of 5 (161 Views)

Re: "Sims 3 has stopped working"

Hero (Retired)

@chloev4 what anti-virus programme are you running? 

Message 5 of 5 (159 Views)