"More SimPoints Needed"? I just bought some

[belovedgirl177]

I just bought 1000 SimPoints to purchase items that total 994, but it keeps telling me that I don't have enough. I've left the page and gone back, refreshed, refreshed my origin account, but nothing works. 

[rumbutter]

try log out of everything completely  then log back in after that if it doesn't work contact support

contact CS

1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Adviser
 

[CrystalCover]

Waiting for 24 hours after purchasing may solve the problem. If still it's not working, contact EA just like @rumbutter said.

[roberta591]

Have you checked to see if the amount was debited? Some people have trouble with some banking institutions. If this continues to be a problem try prepaid cards. I have seen them.