"Enable Online Access" button in Options Menu is missing [ Edited ]

[picksix103]

I cannot get online.  I'm also missing the "Enable online access" button in the

Option/Other menu.

[crinrict · Accepted solution]

This also often happens if you have an underage account.

Underage accounts are not allowed to use the online features. The age depends on your country but US is < 13

---

Starting Nov 2019, the same things occurs if you use the legacy edition of Sims 4. Make sure you really need it.

For more info on the legacy, see this:  The Sims 4 - Update on Supported Systems

[Juplika]

Hello

I'm sorry, but I'm slightly confused...

Are you having trouble getting online on Origin or on the sims 4 it self.

Please make sure you are connected to the internet and that you are online on Origin.

I hope this is what you mean.

Thank you

Tony

[picksix103]

Origin is online.  The Sims won't let me get online.  When I try to use the gallery it tells me I'm offline and do I want to get online.  I click the next few buttons to connect but it says Online Access is Disabled.  Next I go to the Option/Other menu which is where the enable online access button is supposed to be but it's not.

[Juplika]

Okay, this is out of my experience. 

I have contacted a 'Hero' to take a look for you.

Sorry I couldn't be much more help

Tony

[Juplika]

Hey

I've had a reply from the Hero, and it's possible there's a few reasons why your having this issue.

Could you please disable your antivirus or firewall as it could be blocking the connection.  If it works, please  re-enable them and add exception rules. (If you need help with that please let me know)

Also, if that doesn't work, please try to repair your game within Origin. To do so log into your Origin account and right click on the game logo, and press 'Repair Game'

If any of these two does not work, please let me know and I'll post more ideas down.

Thank you

Tony

[Phantomlover1717]

In the options you should be able to find 'Other' the first box you can (un)check is the on for 'Online Access'.
That should do the trick.
I'm not sure if you need to be on the map or in the first menu before you start playing. Try them both.

It should look like this:

http://simscommunity.net/wp-content/uploads/2014/09/TS4-2014-09-11-10-11-10-95.png

[Phantomlover1717]

Also, do you have an legal version of the Sims 4?

[crinrict · Accepted solution]

This also often happens if you have an underage account.

Underage accounts are not allowed to use the online features. The age depends on your country but US is < 13

---

Starting Nov 2019, the same things occurs if you use the legacy edition of Sims 4. Make sure you really need it.

For more info on the legacy, see this:  The Sims 4 - Update on Supported Systems

[picksix103]

It's my daughter's game, and it is a legal copy so It must be the underage issue.  So now the questions is how do I change the age status since shel'll soon be turning 13? Thank you all so much for your respnses!

[crinrict]

I'm not 100% positve if it's <13 or <=13, you would need to ask that a game advisor but if she's turning 13 and you're in the US and it's <13, she should gain access then automatically (if that is the birthday you entered when creating the account.